Feedback – Comments – Complaints

Feedback – Comments – Complaints

Have your say

Grampians Health Edenhope encourages community feedback and values community participation in our services.

We would like to know:

  • Your feedback regarding our services including positives, complaints or opportunities for improvement.
  • Your ideas on what information is useful for you and your family?

How to provide this feedback?

Call or write to:

The Quality & Risk Coordinator
Ph (03) 5585 9800 Email: debrat@edmh.org.au

Complete a Feedback Form, these can be downloaded or you can pick up a form at the front office of hospital and post it back or place it in one of the suggestion boxes located at front office, Elsie Bennett Community Centre and Medical Clinic.


Contact Us

Comments & Complaints

If you would like to make a suggestion or comment on our care and services, there are a number of ways for you to do so.

Comments and Complaints forms are available within the Hospital, Kowree Nursing Home, Lakes Hostel and Elsie Bennett Community Centre. Please use these forms if you would like to comment on our care or services, or a suggestion on how we can improve.


Comments and Complaints Brochure

Feedback of any nature is greatly valued and helps us to improve our services.

Feedback forms are more commonly used to either:

  • Provide a comment/suggestion
  • Provide a compliment
  • Provide a concern/complaint
  • Do you have a complaint?

    A complaint is any expression of a more serious nature or dissatisfaction regarding the care and services of Edenhope & District Memorial Hospital. Your complaint will be treated respectfully and confidentially.


    If you wish to make a complaint, please speak to the Nurse Manager, they will be happy to work with you to try and resolve your complaint immediately if possible.


    If your complaint cannot be immediately resolved or you are still dissatisfied, you may be asked to complete a Comments and Complaints form and this will be forward to the executive management to follow up and they will contact you to discuss your concerns.

  • What if I am still not satisfied?

    Edenhope & District Memorial Hospital will always endeavour to resolve your complaint. If a resolution is not achieved to your satisfaction, then you may refer your complaint to a higher authority for mediation.

  • Where can I refer my complaint?

    Aged Care Complaints Resolution Complaints Unit Department of Health & Ageing

    GPO Box 9848, MELBOURNE, VIC, 3001

    Phone: 1800 550 552


    Or


    Office of the Health Services Commissioner

    call: 1300 582 113

    email: hsc@health.vic.gov.au  

    visit: www.health.vic.gov.au/hsc/

    Send a letter: Level 26, 570 Bourke Street, Melbourne, VIC, 3000


    Or, for Privacy Issues


    Privacy Commissioner

    GPO Box 5057

    MELBOURNE, VIC, 3001

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