Know Your Rights

Know Your Rights

Patient rights and responsibilities

Grampians Health supports the rights of patients/clients/residents and their carers by providing assistance if you are seeking or receiving care from this service. It tells you what you can expect from services and what to do if you have a question or concern.

What are your rights?

  • Access - a right to access the health care you need.
  • Safety - a right to receive safe and high quality health care.
  • Respect - a right to be shown respect, and to be treated with dignity and consideration.
  • Communication - a right to be informed about services, treatment, options and costs in a clear and open way.
  • Participation - a right to be included in decisions and to make choices about your health care.
  • Privacy - a right to privacy and confidentiality of your personal information.
  • Comment - a right to comment on your health care, and to have your concerns addressed.

What You can expect from our staff

  • Be treated with dignity including the right to have your religious, cultural and spiritual needs respected.
  • Receive care and treatment appropriate to your age, gender and condition.
  • Be in a safe environment.
  • Have your privacy respected and the confidentiality of your personal information protected.
  • Have access to a wide range of services.
  • Receive treatment based on your clinical need.
  • Have clear information about all aspects of your condition, care and treatment.
  • Have the opportunity to discuss decisions made about your care and treatment.
  • Have access to an interpreter if necessary.
  • Have your concerns about our service addressed promptly.
  • Have the opportunity to refuse care and treatment unless for some legal reason it is compulsory.
  • Be consulted about having your care and treatment delivered by a student under the supervision of our qualified staff treatment.

Click on the document below to download your rights as a patient of Grampians Health Edenhope

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